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Grand Rapids, MI · est. 2007
Legal

Privacy Policy

Plain-English summary of what we collect and what we do with it. Last updated June 2026.

Start the conversation

Same form, every page. Tell us once — we route it to whoever's closest to your tote.

01Who you are
02Where you are
03What you need
⟁ Replies within one business day · no phone calls

What we collect

When you submit the form on this site, we collect the fields you fill in — name, contact information, location, quantity, product and service interest, grade preference, your message, and the URL of the page you submitted from. We do not require an account.

What we do with it

We use it to reply to your inquiry. Submissions are stored in our customer inbox and routed to the team member best positioned to answer. We do not sell, rent, or trade your information.

Third parties

Submissions are routed through our lead-capture provider (1db). Vercel hosts this site and may log requests for operational purposes. Neither resells your data.

Cookies

We use essential session cookies required by the framework. No advertising trackers, no third-party analytics that personally identify you.

Your rights

Email info@ibcillinois.com if you'd like a copy of the information you've sent us, or want it deleted from our records. We respond within five business days.

A bit more detail

What we collect and what we don't, expanded.

What we collect. The fields on the form (name, email, phone, location, application details, message). Your IP address (logged by Vercel for operational purposes). Your browser type and basic device info (for analytics aggregates).

What we don't collect. Your credit card. Your Social Security number. Your date of birth. Your location data beyond what you tell us (city, state, ZIP). Your social media identifiers. Your contacts.

Who we share with. The 1db lead-capture API stores submissions on our behalf. Vercel hosts the site. PostHog aggregates anonymized usage analytics. None of these resell your data.

Cookies in detail. Essential framework cookies for the session. PostHog's analytics cookie (anonymized unless you've identified yourself by submitting the form). No third-party advertising or retargeting cookies.

Data retention. Form submissions stay in our customer inbox indefinitely unless you ask us to delete. We don't have a hard retention deadline because customers occasionally email us a year later referencing a prior quote — we want to be able to look it up.

Children. This site isn't directed at children under 13. We don't knowingly collect data from minors.

Common questions

Privacy questions.

Can I request my data?
Yes — email info@ibcillinois.com from the email address you submitted with and we'll send you everything we have on file. Response within five business days.
Can I have my data deleted?
Yes — same channel, same SLA. We honor deletion requests inside five business days. Records linked to a completed transaction may be retained for accounting/tax purposes (typically 7 years) as required by law.
Do you use analytics?
Yes — PostHog for aggregated session analytics. It's anonymous unless you submit the contact form. No advertising tracking, no third-party retargeting.
Is this GDPR-compliant?
We don't actively solicit business in the EU but we'll handle EU-resident inquiries the same way. Email us for any GDPR-specific requests.